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To the original purchaser only, ProForce Software
warrants that the magnetic CD on which the software is recorded
is free from defects in material and workmanship of use and
service under normal conditions for a period of thirty (30)
days from the date of purchase. If during the thirty (30)
day period a defect should occur, the licensees sole remedy
is to return the magnetic CD and a copy of the purchase receipt
to ProForce Software and the magnetic CD will be replaced
without any charge.
ProForce Software , its software suppliers,
distributors, dealers, and authors in no event shall be held
liable for any damages, direct, incidental, or consequential,
such as, but not limited to, loss of anticipated profits,
benefits, use, or data resulting from the installation or
use of the software, or arising out of any breach of any warranty.
ProForce Software in no way recommends the purchase or investment
in any real estate property.
ProForce Software remains the sole owner of
this program and hereby grants to the original purchaser a
nontransferable, nonexclusive license to use the software
and related documentation subject to the terms and conditions
of this license agreement. This program is copyrighted in
the United States with all rights reserved. The customer may
not copy the software or users guide, or use the software
on more than one computer at a time. ProForce Software retains
the right to terminate this license agreement without notice
upon breach of this agreement.
1) What are my ordering options?
- SECURE ONLINE ORDER VIA CREDIT CARD: Simply
order your software from this website and pay on our 128-bit
secure ordering system. Your order will be processed immediately,
and you will get an email confirmation receipt of your order.
- PHONE ORDER: Call us with your order (have
your credit card ready) at 1-800-651-5520 or locally at
480-797-2742
- ORDER BY MAIL: You may fill out our
order form and mail your information to us. You will need
to fill out all required product information and your payment
and shipping info. Once you have completed your order form,
you may mail it to:
ProForce Corporation
Attention: process branch
9912 Stevens Avenue So.
Mpls. MN 55420-4931
- SECURE FAX CHARGE: Fax your completed
order form in plain old paper format. That's it...your side
is done! Automatically, it's converted, secured, and sent
to us.
2) What are my payment options?
We accept Visa, Mastercard, American Express,
Discover and PayPal. We also accept check or money order
by mail.
- ProForce Software will attempt to resolve
any problems as quickly and easily as possible.
- If you are unsure of the content of any software
product title, please contact us >before purchasing<
and ask questions! We are happy to help you verify that
you are purchasing the right software which will meet your
needs.
- After product delivery, we cannot issue a
refund. The software file(s) are on your computer and we
cannot be sure it would be destroyed should you "return"
the software title(s) to us. We must ensure that the publisher
receives the proper royalty for their work and ensure that
their intellectual property is protected.
- Software items purchased from ProForce directly,
and returned within 14 days of date of purchase, are eligible
for ProForce storefront merchandise credit or exchange.
Excluding software defects, which can be returned directly
to ProForce within 30 days from the invoice date, at ProForce's
discretion for: credit, replacement, exchange or repair.
No merchandise credits or exchanges are allowed after the
aforementioned time periods.
- Custom orders and multiple software licenses
cannot be returned for refund for any reason.
- Provided you meet the terms and conditions
listed below, you may exchange or return an item for merchandise
credit.
- Please allow 15 business days from the date
you send any package to ProForce for returns to be processed.
- Shipping and handling charges are nonrefundable.
- An open-box or broken CD-ROM seal product
is only exchangeable for same item exchange and may not
be returned for a refund.
- All exchanges and returns require a Return
Merchandise Authorization (RMA) number*. Exchanges and merchandise
credits cannot be processed without one.
- An RMA must be requested
within 14-days of the original invoice date. Thereafter,
all sales are final.
- The returned package must be received within
10-business days of the RMA issued date.
- RMA numbers are valid for seven 7-days from
date of issuance. Returns should be shipped to the address
given by the ProForce Customer Satisfaction Department along
with the RMA number.
- The RMA number must appear on your return
packing label. Please do not write on the outside of the
box.
- Returns will not be accepted without an RMA.
- All NON-DEFECTIVE returns are subject to
a-15 percent restocking fee.
- All products are sold with the terms and
policies of the specific software vendor where you purchased
the product. Please note: Purchases from third party Internet
download software vendors return policies must be obtained
from the individual reseller, not ProForce.
- You must indicate why you are returning the
merchandise. Carefully and securely repack the item using
the original packaging if possible. Be sure to include all
parts.
- For your protection, we suggest you insure
the package via US Mail or UPS. Save the receipt for your
records. Only merchandise received by our warehouse can
be credited.
- You are responsible for all freight charges.
However, you will be credited all reasonable and customary
freight charges (relevant to that item) if product is damaged
or defective, or the wrong item was shipped.
- All items must be returned in "as new"
condition in the original sealed and unopened packaging
and have all accessories, blank warranty cards, and user's
manuals, if any.
- Please note all returns conditions
listed below, prior to proceeding with any return.
| DISTRIBUTION |
| We carefully
test every software program, before using the latest
in cutting-edge technology to rapidly package, process,
and ship orders to office and home destinations worldwide.
Distribution facilities
are located in Bloomington, Minnesota and is the ultimate
in available order processing technology. |
| PROCESSING
TIME |
- Posted shipping dates are for transit time only,
and not order processing.
- Order processing begins when all information we
need is received and complete.
- Weekend or holiday orders will be processed the
following next-business day.
- Late afternoon orders will be processed the following
next-business day morning.
- Business days are Monday through Friday, and shall
exclude any and all holidays.
- Orders placed without ship choice or fee may-or-may
not be delayed or accepted.
- Overseas product orders have no shipping options,
with one standard $59 fee.
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| OPERATION
HOURS |
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Monday
to Saturday // 9 to 5 Central Time
-
For fast and easy
live-assistance
simply call: 800-651-5520 and our
courteous sales team will help you.
-
For 24 hour e-mail
assistance:
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| PACKAGE
TRACKING |
|
| Our shipping is the best
in the industry and an integrated FedEx system. You
can follow your order at every step of it's journey.It's
just one way we make your purchase easy. |
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SHIPPING
OPTIONS |
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3-Day Express Saver:$22
2-Day Economy:$27
Standard Overnight:$33
Priority Overnight AM:$45
1st Overnight Plus Sat:$53
Canada & Outside US:$59
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| CANCELLATIONS |
|
Orders are processed and shipped rapidly. Notify us
immediately if you want to cancel your order, and we
will try to issue the processing stop-order before
your product ships.
After final shipment, the posted storefront policy
and terms shall prevail.
We reserve the right to review and cancel any order
for any reason.
An e-mail will be sent to the customer notifying them
of such cancellation, and the customer's credit card
immediately credited.
|
INTERNATIONAL
ORDERS |
Argentina
Australia
Anguilla
Austria
Belgium
Brazil
Canada
China
Costa Rica
|
Denmark
Dominican Rep
Finland
France
Germany
Greece
Hong Kong
Iceland
India
|
Ireland
Israel
Italy
Jamaica
Japan
Luxembourg
Mexico
Netherlands
New Zealand
|
Norway
Portugal
Singapore
South Africa
South Korea
Spain
Sweden
Switzerland
United Kingdom |
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We offer some of our software titles
in a download delivery format. This means that once
you complete your purchase, you will be able to download
your software immediately.
All other products are available as
packaged software only (and the above titles can also
be delivered via packaged CD.
1) Choose the download version of the
software and place that in your cart.
2) When you are ready to checkout, simply
follow the instructions provided.
3) You will be asked to create a user
name and password. MAKE SURE YOU WRITE THESE
DOWN - YOU WILL NEED THEM TO GET YOUR SOFTWARE.
4) NOTE:
You will have to choose a shipping option.
However, no shipping charge will be charged to your
order and you will still be able to download the software
immediately upon order completion.
1) Once your order is processed, you
will see an order confirmation page. At the top of
the page, you will see a link that will lead you to
your software.
2.1) When you check out, you will be
asked to create a unique user name and password. If
you come back to the site to download your software
you can login securely (using your user name and password
that you created) here: https://www.proforce.net/vpasp/shopcustadminlogin.asp
.
2.2) Once you log in, locate your order
and find the download link here.
1) Software will be available for download
for SEVEN (7) DAYS after purchase.
After that, the download link will no longer be available
and your purchase will be considered complete.
and / or
2) Software will be allowed to be downloaded
TWO (2) TIMES. After the second download,
the download link will no longer be available and
your purchase will be considered complete.
3) Software file sizes can be quite
large - from 5MB to 120MB depending on your software
title. If these files are too large for you then we
recommend you purchase the CD-ROM version to be shipped
to you.
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